Sales Questions, Support, Bug Reports, and Feature Requests
Support is provided both before and after purchase. When writing for
support or reporting bugs, please indicate:
- Which product and version of the product (e.g. Radiologik DJ 2019.1.1, Passenger 4.6.1)
Many of my support emails back are just to tell users that
the fix is already done and they only needed to use the latest version.
Sometimes a problem may have already been fixed in a subsequent version.
Which version of OS (e.g. OS X Yosemite, macOS Mojave, Windows 8).
If the software is crashing, please include the crash report and what actions seemed to cause the crash. Please be as descriptive as you can. Although I do detective work nearly as well as Nero Wolfe, I'm not clairvoyant. Please think of what I can't possibly know when you describe your problem or what you want, and try to use the same terms that I use in the applications.
Lost your registration or need a receipt/invoice?
For most online orders you can retrieve your registration and receipt/invoice from the
BlueSnap order lookup
Otherwise write support for registration lookup and please provide the name
and email which you used to
register and which product you
registered in the message body.
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