Support
Lost your registration or need a receipt/invoice?
    If you made your purchase through Plimus and received your registration automatically when purchasing, you can retrieve your registration and receipt/invoice from their order lookup tool.

    Otherwise write jay@macinmind.com and please provide the name and email which you used to register and which product you registered in the message body.

Sales Questions, Support, Bug Reports, and Feature Requests
    Write jay@macinmind.com

    Support is provided both before and after purchase. When writing for support or reporting bugs, please indicate:

    1. Which product and version of the product (e.g. Master Key 5.3.5, Passenger 3.8)

      • Many of my support emails back are just to tell users that the fix is already done and they only needed to use the latest version. Sometimes a problem may have already been fixed in a subsequent version.

    2. Which version of OS (e.g. OS X 10.5.7, Windows XP SP3).

    3. If you are using Master Key or Master Spell, please indicate whether you are running it in Network Mode or not.