10. Tips & Troubleshooting

  • Passenger registration will not stay.
    As of version 3.0, the registration information is stored in the Passenger Preferences in the Preferences folder of the Passenger folder. This is intended for better portability of a registered copy of Passenger. In order for this to work properly, the Preferences folder in the Passenger folder should have read/write permissions.

  • Need to get the data back to your database with all those passwords?
    Use the Delimited Text export and decide yourself the fields you want and in what order. Then import the resultant file into your favorite database.

  • OD problems, passwords not working
    If you are talking to Apple support and they casually blame Passenger for problems with Open Directory, follow these steps. 1. Make sure you are using the latest version of Passenger since a a general rule, the latest version has the least known problems. 2. Make sure you can create users manually in Workgroup Manager. 3. Make sure you have chosen a Password Type of Open Directory in Passenger's OS X Setup dialog. 4. If this fails to solve the problem, realize that Passenger's export is just a text file open to scrutiny. It is possible that Apple can point to what is wrong in the text file and if it is the fault of Passenger you can report that to
    jay@macinmind.com.

  • Importing mutliple short names into 10.4
    Use commas in the short name concatenation as the divider between each short name. As of 10.4.2, only the first short name of multiple short names imports into Workgroup Manager. The workaround is to import the same file into Workgroup Manager again, opting to append to existing.

  • Can't open files exported from Passenger.
    The text files produced all have their creator set to ttxt which is Simple Text and TextEdit. These text files can be opened in most applications that accept the type 'TEXT'. You can change the creator in the preferences.

  • Accented characters in names.
    If your names have accents, make sure the text file you import into Passenger is UTF-8 in order to preserve them.

Think Passenger should be able to do something that it doesn't. Suggest it to jay@macinmind.com.